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Store Policy

Customer Care

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At Rushtons Firewood, our customers are at the heart of everything we do. We are committed to providing exceptional service and ensuring your experience with us is as seamless and enjoyable as possible. Whether you have a question, need assistance, or want to share feedback, our customer care team is here to help.

 

How to Contact Us

We are always here to assist you with any inquiries or concerns you may have. You can reach our customer care team through the following channels:

 

Our Commitment to You

  • Responsive Service: We strive to respond to all inquiries promptly. Our team is dedicated to addressing your needs efficiently and effectively.

  • Quality Assurance: We stand by the quality of our firewood. If you have any concerns about your order, please let us know, and we will work to resolve any issues to your satisfaction.

  • Customer Satisfaction: Your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, please contact us, and we will do our best to make it right.

 

Frequently Asked Questions

Q: How can I place an order?
A: You can place an order through our website, by phone, or by emailing us directly.

 

Q: What payment methods do you accept?
A: We accept cash, credit/debit cards, online payments

 

Q: Can I schedule a specific delivery time?
A: Yes, we aim to accommodate your preferred delivery time. Once your order is confirmed, we will contact you to arrange a convenient delivery slot.

 

Q: What if I need to change my delivery address?
A: Please contact us as soon as possible if you need to change your delivery address. We will do our best to update your information before the delivery is dispatched.

 

Q: Do you offer any discounts for bulk orders?
A: Yes, we offer discounts for bulk orders. Please contact us for more details and to discuss your specific needs.

 

Feedback and Suggestions

We value your feedback and suggestions as they help us improve our products and services. If you have any comments or ideas on how we can serve you better, please do not hesitate to reach out to us.

Thank you for choosing [Your Business Name]. We look forward to serving you and ensuring you have the best experience with our high-quality firewood products.

Privacy & Safety

At Rushtons Firewood, we prioritize your privacy and safety. We are committed to protecting your personal information and ensuring a secure and safe experience when you interact with our services. Please read the following policies to understand how we handle your data and ensure your safety.

 

Privacy Policy

1. Information Collection:

  • We collect personal information such as your name, contact details, and delivery address when you place an order or contact us. This information is necessary to process and deliver your orders efficiently.

  • We may also collect non-personal information, such as browsing data, to improve our website and services.

 

2. Use of Information:

  • Your personal information is used solely for the purpose of fulfilling your orders, communicating with you, and providing customer support.

  • We do not sell, trade, or share your personal information with third parties, except as required by law or to fulfill our services.

 

3. Data Security:

  • We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

  • Our website uses encryption technologies to safeguard your data during online transactions.

 

4. Cookies:

  • Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us analyze web traffic and improve our site functionality.

  • You can choose to disable cookies through your browser settings, though this may affect your experience on our website.

 

5. Your Rights:

  • You have the right to access, correct, or delete your personal information held by us. To exercise these rights, please contact us using the information provided on our contact page.

 

Safety Measures

 

1. Safe Delivery:

  • Our delivery team follows strict safety protocols to ensure that your firewood is delivered securely and efficiently.

  • We regularly inspect our delivery vehicles and equipment to maintain high safety standards.

 

2. Safe Handling of Firewood:

  • We provide guidelines on the safe handling and storage of firewood to prevent accidents and ensure optimal use.

  • Please follow these guidelines to minimize risks and ensure a safe environment for using our products.

Wholesale Inquiries

At Rushtons Firewood, we are pleased to offer wholesale options for customers requiring large quantities of firewood. Whether you’re a business, a reseller, or need a bulk order for a special event, we provide competitive discounts and reliable service to meet your needs.

 

Benefits of Our Wholesale Program

  • Competitive Discounts: Enjoy significant savings on bulk orders with our special wholesale pricing.

  • High-Quality Firewood: All our firewood is sustainably sourced and moisture tested to ensure it meets our high standards for quality and performance.

  • Reliable Supply: We have the capacity to fulfill large orders consistently, ensuring you always have the firewood you need.

  • Flexible Delivery: We offer flexible delivery options to accommodate your schedule and ensure timely arrival of your firewood.

 

Who Can Benefit from Our Wholesale Program?

  • Retailers and Resellers: Expand your product offerings with our premium firewood.

  • Hospitality Businesses: Enhance your guests' experience with a steady supply of high-quality firewood for fireplaces, fire pits, and more.

  • Event Planners: Ensure your events have the perfect ambiance with our reliable and efficient firewood supply.

  • Property Managers: Provide a consistent source of firewood for tenants or community areas.

 

How to Get Started

To inquire about our wholesale pricing and place a bulk order, please contact us:

 

Our team will work with you to understand your specific needs and provide a customized quote. We are committed to offering exceptional service and ensuring your complete satisfaction with every order.

Thank you for considering [Your Business Name] as your wholesale firewood supplier. We look forward to building a successful partnership with you.

Payment Methods
Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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